Ticket FAQ

Will Call

Parking Information

The parking lots surrounding Spokane Civic Theatre are privately owned and require a parking fee. Please pay the attendant or kiosk, otherwise you will be ticketed.

Accommodations for Patrons with Disabilities

Both the Main Stage and Studio Theatre are accessible to patrons using wheelchairs. When you puchase your ticket, please inform the box office that you require a wheelchair accessible seat. 

The Main Stage also has Assistive Hearing Devices thanks to a generous donation from Columbia Hearing Centers of Spokane and Phonak Hearing Systems. If you have hearing difficulties, ask one of our staff about our assistive hearing devices. You need only leave a piece of identification with staff while the device is in your possession.

FAQ

Do you mail tickets?
If you send us a self-addressed, stamped envelope, we will mail your paid tickets to you. Otherwise, we usually hold tickets in the will call under the name on the ticketing account unless you ask for it under a different name.

Why do you ask for my phone number and/or address?
We sell tickets under your personal account so that we are able to locate and reprint tickets if they are lost or destroyed. This account has your name, phone number, and address in its information. Using your phone number is the quickest way we look up the account. The address helps us make sure that we get the right person if there is more than one account with the same name. This information also helps us if you need to exchange tickets or if you request a raincheck. We also need the numbers of your billing address to run through the credit card machine over the phone.

Where do I park?
The Arena allows our patrons to park in their parking lot surrounding us. If there is a person in the booth because there is an event at the Arena, the cost to park in the lot is $6.00, but it is free if no one is there. For a list of events at the Arena, please click here or contact the box office. There is 10-minute parking along the curb in front of our main doors. There is also metered parking on Dean Street, south of the theatre. Please do not park in the parking lot marked for permit only adjacent to our building.

How long is the show?
This varies from show to show and we usually won’t know the answer until about a week before the opening night of each show. You can call the box office at 325-2507 opt. 1 that week and find out. However, most of our main stage productions are between 2 and 2½ hours and the studio between 1½ and 2½, although there are exceptions.

What if a show is sold out?
If a show is sold out, we will start a waiting list one hour before the start of that show. Upon request, donor members and subscribers will be place on the waiting list at any time with donor members getting the highest priority. However, after the waiting list is opened to the public the hour before, it will be considered first come first served for any who come the door. You must be present in the lobby to receive any of the tickets that open up. Coupon due, comp tickets, and vouchers may be released ten minutes before the show starts, but those paid in full will not.

When do your shows start?
All of our shows run Thursday, Friday, Saturday, and Sunday. Sundays start at 2:00 and the others start at 7:30.

Is there a military discount?
Yes, we are now implementing a military discount at the same price level as a senior, starting with A Christmas Carol.

Can I bring my three-year-old to the show?
No. As a courtesy to other patrons, we do not allow children under the age of five to attend the show, including babes-in-arms.

What time should I show up on the night of the show?
We usually suggest that you arrive about a half hour early to the show in case of long lines and parking issues. If you have extra time, you could enjoy some of our refreshments in the lobby, including wine and beer.

When can I get tickets?
Tickets for our shows go on sale about a month before the opening weekend of the show. Here are the dates for the 2011-2012 Triumphant Seasons ticket sales. All other shows this season are already on sale. Sales for season subscribers start the Wednesday before these dates and Donor Members, a week. On sale dates